General FAQs
How do I provide my new address?
Change of address in Switzerland
Please inform us of your address change preferably by phone:
- For credit customers: 0800 40 40 42 (toll-free)
- For leasing customers: 0800 40 40 43 (toll-free)
Alternatively, you can send us your new address details in writing with your original signature to the following address: BANK-now Ltd., P.O. Box, CH-8810 Horgen.
Note: Please state your old and new address with start date and, if possible, also your contract number.
Moving abroad
If you move abroad, you must settle any remaining debt in full in addition to notifying us of your change of address. You can contact us by phone at +41 58 900 51 66 if you have any questions about moving abroad.